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Frequently asked questions

No. our shipping time is different from the production of packaging order. We provide timeline of production order and shipping separately

Absolutely! Our express shipping option delivers your order in 10-15 business days

We will provide you with a promised arrival date. While we strive to meet these timelines, please note that unforeseen circumstances like bad weather or carrier delays can occur. If your order doesn’t arrive on time and you’re not satisfied, please reach out to us—we’re here to assist you.circumstances like bad weather or carrier delays can occur. If your order doesn’t arrive on time and you’re not satisfied, please reach out to us—we’re here to assist you.

We provide free shipping worldwide. (excluding Alaska, Israel, iran, palestine, Iraq, Hawaii, and Puerto Rico) on orders over 3000$ before taxes and discounts

Yes! Once your order ships, you will receive a shipment confirmation email containing tracking details, delivery method, and estimated arrival date. You can also find tracking information in your order history under your account.

Yes! Once your order ships, you will receive a shipment confirmation email containing tracking details, delivery method, and estimated arrival date. You can also find tracking information in your order history under your account.

Unfortunately, we are unable to accommodate special shipping requests due to our production processes.

Yes, where available, you can choose an eligible pickup point for your delivery.

Yes, we offer international shipping to several countries, including Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, Greece, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, and the United Kingdom. Please note that some products may not be eligible for international shipping.

Packages are typically delivered by 8 PM in your time zone. If it hasn’t arrived yet, you can check your tracking information in your Order History under My Account. If it’s past 8 PM or you need further assistance, feel free to contact us—we’re here to help

If your package is returned to our facility due to delivery issues, please contact us, and we will assist you in resolving the matter.

We strive for “love at first sight” with every order. If you encounter any issues with your product, please let us know. Our experts are available via phone, email, or live chat to assist you.

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